Returns and Refunds

Damages and issues - Please inspect your order upon receipt and contact us mail@penclub.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue and make it right.

Returns and Refunds - All our products are custom personalized items. As such, custom products (such as personalized items) are nor returnable. But be assured that we value you as a customer and if you have any problems or concerns we will work with you for a mutual satisfaction. Please contact us mail@penclub.com if you have questions or concerns about your specific item. We treasure our customers and always strive for your complete satisfaction. Rest assure that we will do all we can to resolve any issues